Home > Support > FAQ

FAQ 

This section provides information on the most frequently asked questions (FAQ) about ArrowSpan's MeshAP Wi-Fi Mesh Access Points (APs), and ArrowSpan's online store.

> General Questions
> Techical Troubleshooting
> Online Store

 

GENERAL

Q: What is a wireless mesh and why do I need one?

Q: Is a wireress mesh network secure?

Q: What do you mean by "plug-and-play installation?

Q: How long will it take me to install my wireless network?

Q: How many MeshAP Managers do I need in a mesh network?

Q: What is the node to node distance for the MeshAP 3100

Q: Do I need a phone line in order to use the wireless mesh network?

Q: Do I need an extra antenna?

Q: Do I need extra software?

Q: Which one of ArrowSpan's products is best for me?

Q: What do I do if I am having a problem with my equipment?

Q: Does ArrowSpan provide a warranty for its products?

Q: Why do I need to register my unit(s)?

Q: Is there a maintenance plan?

TECHNICAL TROUBLESHOOTING

Q: How many clients can associate to one access point?

Q: How do I set an IP address on a MeshAP Access Point?

Q: How do I change the IP address on the MeshAP Access Point?

Q: Do I need to set an IP address for all my MeshAP Access Points on the wireless mesh network? 

Q: How do I reset the MeshAP 1100 Access Point back to the factory default setting?

Q: How do I change the SSID on the MeshAP Access Point?

Q: I changed the SSID on the MeshAP Access Point, but the change is not reflected.

Q: How do I change the administrative/user password on the MeshAP Access Point?

Q: What can I do if I forget my password to access the unit?

Q: How do I access a MeshAP with Station mode?

Q: How do I determine the specific frequency or channel that my AP uses?

Q: How do I change the channel on the MeshAP Access Point?

Q: How do I use the Remote Management feature on the MeshAP Access Point?

Q: How do I find the MAC address of the MeshAP Access Point?

Q: My Access Point only accepts and connects to only one client at a time. What could be the reason?

Q: Why does the MeshAP unit keep rebooting?

Q: Should all the antennas be connected before powering on the MeshAP unit?

Q: How do I configure the MeshAP Access Point to work with a WAN device(T1 CSU/DSU, DSL modem, Cable modem) connection?

Q: Why can´t I access the web-based configuration for MeshAP Access Point?

Q: How do I enable WEP on the MeshAP Access Point?

Q: Is there anything I can do to improve my signal/speed?

Q: What variables may cause the MeshAP Access Point not to receive signals at the maximum distance?

Q: What is the minimum distance required between each node (MeshAP)?

Q: What cable should I use for connection?

Q: What is the speed of the AP Ethernet port?

Q: How do I upgrade the firmware on the MeshAP Access Point?

Q: Can the MeshAP Access Point be mounted onto any wall?

Q: What is the recommended practise when mounting an outdoor MeshAP unit on a horizontal and vertical pole?

ONLINE PURCHASE

Q: Is your online store secure?

Q: How do I update an order once it is placed?

Q: How long will it take for my order to be processed and shipped?

Q: What is ArrowSpan's return policy?

Q: Does my RMA number expire?

Q: How long do refunds take?

Q: Does ArrowSpan have any promotional offers?

Q: What is included in the price?

Q: Do I have to pay sales tax on my purchase?

Q: Are the shipping charges in the online shopping cart exact or an estimate? Are they included in the purchase price?

Q: If I order online, will my credit card be charged immediately?

Q: How quickly are out of stock products replenished?

 

 

 

 

Copyright ©2006 ArrowSpan, Inc. All rights reserved. Privacy Policy